All payments for lesson packages must be settled in
advance, adhering to the payment terms established by Art of Guitar (AOG). It's
important to note that these payments are non-refundable.

Rescheduling requests should be submitted via email and confirmed by AOG at least 12 hours prior to the scheduled lesson. In situations where a tutor-initiated rescheduling occurs, you will have the choice to proceed with another tutor or reschedule the lesson to a mutually suitable time, subject to tutor availability.

Additionally, any rescheduling initiated by the student must ensure that the makeup lesson takes place within the package's specified
validity period. This stipulation guarantees that the makeup lesson remains within the bounds of the package's expiry date.

Makeup Lessons:

To ensure availability and proper arrangements, makeup
lessons must be scheduled before the forthcoming lesson, within the package's validity period and based on our availability.

Packages may be suspended by submitting an email request and obtaining written confirmation from AOG. This confirmation will encompass the approved freezing duration.

Lesson packages are subject to specific time constraints and must not surpass the stipulated expiry dates:

12 Lessons

• Expiration: Occurs within a 6-week period from the date of first scheduled lesson.

• Freezing: applicable until September/2024.

• Rescheduling: Permitted as per the Rescheduling terms, and in alignment with the terms governing makeup lessons.

26 Lessons

• Expiration: Occurs within a 13-week period from the date of first scheduled lesson.

• Freezing: applicable until September/2024.

• Rescheduling: Permitted as per the Rescheduling terms, and in alignment with the terms governing makeup lessons.

36 Lessons (18 Weeks Package)

• Expiration: Occurs within a 18-week period from the date of first scheduled lesson.

• Freezing: applicable until September/2024.

• Rescheduling: Permitted as per the Rescheduling terms, and in alignment with the terms governing makeup lessons.

AOG retains the right to arrange tutor substitutions.
In such cases, AOG will supply reasonable advance notice.

Exclusive discounts are not applicable to promotions, offers, or any other special arrangements unless explicitly indicated.

Voucher Redemption:

Package vouchers are exclusively redeemable for musical
instruments and must be utilized within the designated package lifetime and
before the expiry date.

Package Redemption for Returns: If you wish to redeem your lesson package price against
musical instruments or products, please note that this option is only available
with a minimum product value of AED 5000. This redemption is subject to AOG's
set terms and conditions.

AOG encompasses the cost of academic testing for
recording tests, limited to once per calendar year. This provision is
exclusively relevant to the packages listed below:

 **Discounted packages do not apply to test
fees.